Terms of service

These terms apply when you buy a video ad from OpusPrompt, based in New Zealand.

What you get

A short vertical video ad made with AI tools from the photos, logo and details you send us, delivered as a download link. Each order includes one free revision, asked for within 30 days of delivery.

What you send us

You confirm you own, or have permission to use, every photo, logo, name and claim you give us, and that your claims about your product are true. You're responsible for those materials and claims.

AI-generated content

Ads are made with AI. They aren't filmed with real people or real customers, and we never present them as if they were. AI can get details wrong, so check your ad before you post it. Some platforms (including Meta) require AI-generated ads to be labelled. Please turn the label on when asked.

What we won't make

We may refuse or change content that is misleading, unlawful or harmful. That includes fake testimonials or reviews, made-up results, ratings or awards, and claims you can't back up (Fair Trading Act 1986). If we can't make your ad for these reasons, we'll refund you.

Who owns the ad

Under the Copyright Act 1994, a computer-generated work belongs to whoever made the arrangements for it to be made, which is us. Once you've paid, we give you a permanent, worldwide, royalty-free licence to use, copy, edit and publish your ad for any lawful purpose, including paid advertising. The music and voice in your ad are licensed for this use. Your own photos, logo and brand stay yours.

Refunds

If we haven't started your ad, you can cancel for a full refund. Once it's delivered, we'll fix problems through your free revision. If we still can't deliver something reasonably close to your brief, we'll refund you. This doesn't limit your rights under the Consumer Guarantees Act 1993 where it applies. If you're buying for a business, you agree that Act doesn't apply, as section 43 allows.

Liability

As far as the law allows, our total liability for an order is limited to what you paid for it. We aren't responsible for how an ad performs, or for platform decisions such as ad rejections.

Contact

Questions? Email hello@opusprompt.com.